"It's a very subjective word and if someone says what is intoxication to me, my first answer is, I will tell you what it is not. I know what it is not - it is not when you're sober."
Julie Smale
This website and the Responsible Service Guidelines provide you with the set of tools to work through the options you have for intervention.
Recognising the signs is the first step, being prepared to intervene is the second and actually taking action the third.
Now would be a good time to have a look at the whole DVD resource or at least the highlights on this site.
Click here to see 7 minutes of highlights
from the "That's Intoxicating" DVD
Remember, if it's good for your customers it's going to be good for your business.
Finally, remember you do have the required arsenal of intervention tools: Water, food, taxi. All backed up by the law.
